I have been repeatedly trying to get a SmartConnect billing issue resolved for over a week. My first email received no response at all. The second received an automated response with instructions to reply to the email if my question wasn't answered, but replying to the email generated another automated response saying the email was not monitored. I called your phone support and after wading through a phone tree was told (by the only real person I have encountered to date) that I had the wrong department. I was connected to the SmartConnect Department, waded through an extensive phone tree and then was disconnected because "my call cannot be completed." I have wasted a lot of time and still have not been able to connect with a real person (except the women who told me she could not help me - I think I spoke to her for all of 20 seconds). I am extremely irritated and considering not using PayPal any longer. Frankly, your customer service options are unacceptable, given that a real person apparently can never be reached. I am considering reaching out to the Attorney General or some other customer advocate - how can a financial institution have NO WAY to reach a real person to resolve account issues?! Ridiculous!
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