Hello everyone, I had a dispute recently which I lost. I think it wasn't fair and it wasn't even following the PayPal policy. I contacted PayPal (the Netherlands) from e-mail and they did not even answer my questions properly and said "we will no longer answer you back". So let me just shortly summarize why I opened a dispute: I recently bought a Meizu mx4 pro from OPPOMART. But it got stuck at the customs. So I looked up "the PayPal guide to selling overseas" and saw that it is the buyers responsibility, but the seller should make the buyer aware of the customs. When I bought the phone I seriously had no idea about the possible customs fee. So I wanted to open a PayPal dispute, because the seller didn't make me aware of the customs and the parcel couldn't arrive because of the customs. The PayPal buyers protection covers me from not receiving the parcel. But Oppomart told me they would compensate me with two phone accessories. So I accepted and paid the customs. So I asked for the accessories and told me they were out of stock (but on the site it says in stock). They asked wether I paid the customs and when I said yes, they added the rule "choose a case or screen protector". This is not what they said before I paid the customs. So I want the customs fee refunded. Oppomart also didn't act upon "the paypal guide to selling overseas", because they put the receipt inside the package and declared it as a gift at 90usd/pc. The phone itself is bought for 380 usd (excl. shipping costs). So I wanted PayPal to fix this to, because Oppomart was doing illegal stuff. So I open a dispute, but because I am new, I did not know when to give the evidences and I lost the dispute. So I contacted PayPal (the Netherlands) and wrote them a pdf file with evidences of like 19 pages, and they did not even answer my questions properly and told me they wouldn't answer my mails anymore. So I am really confused now. Am I really in the wrong here? Is this my fault? Doesn't PayPal care about promises not being held, or illegal customs declarations? I really hope a moderator will see this and try to explain to me what is going on :S Anyway, thanks for reading, Irrelogic
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