Hi Bigwull,
Welcome to the community. I am sorry to hear that you are having issues with a recent purchase.
Even though you haven't received the items, if you received a document from HM Border control telling you that the goods had been impounded, our Claims team would need to see the document in order to proceed with the case.
My best advice for you would be to give our Claims team a call on 0800 358 7911 and they can discuss this with you further.
If they can, they will appeal the case on your behalf so that we can try to give you a refund on the payment.
Please let us know how it goes.
Thanks,
Jessica.
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