Hello there, I'm sure this has been done a few times, I'm a new seller on ebay and I sold a few things, However immediately after perchase one buyer sent me a message, stating he brought the wrong item, So I offered him a refund then my paypal account got limited. He recieved his refund, both participents got positive feedbacks. However Paypal is now asking for the following, 12 Apr 2015 Photo IDTo help confirm your identity, please send us a copy of your photo ID that shows your name and address. Waiting for your response Resolve 12 Apr 2015 Proof of AddressTo confirm your address, please send us a copy of a bill that shows your name and address. Helpful documents include a utility bill or an insurance bill. Waiting for your response Resolve 12 Apr 2015 Resolve negative balancePlease add funds to your PayPal account to resolve a negative PayPal balance. Information Submitted Complete Since the refund itself was issued, why is Paypal persuing this? I don't have any Photo ID nor a means to upload it even if I did. Is there anyway other then phoning them to resolve this? Thanks ~
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