Hi Conor, I am - sadly just as many other here - in position where PayPal sided with the buyer: the buyer claims to have sent the goods back due to "not as described" and provided a FedEx tracking number. This tracking number is not correct and the goods never reached back (they have been sent our apparently over 45 days ago). We have tried twice to contact buyer by email kindly asking for a valid tracking but got no reply. 30 days after claiming to have returned the goods, the customer filed a claim to PayPal which was decided in his favor, by th reason that we do not qualify for Seller Protection and money took away from our PayPal account. Problems here: - seller protection does not apply anyway to goods not as described - PayPal did not check with the customer if we got the goods back or did not care to check So we are left without 940 USD (value of the goods) and requsted and extra of 60 USD in taxes - even though we have proved by all means that we are of good faith. Some PayPal representative please reply, this situation does not even respect PayPal's own User Agreement! Thank you!
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