Hello. I'm having a problem with this company. I made a $229 purchase in the page and apparently it was sent to the wrong address because I never received the products. I went to the USPS office on March 13 and they told me they didn't had any packages for me. I went again today to check and they told me the same thing, but when the manager checke the status he told me that the package had been sent to another address. I rush to the other post office to ask for the package and its location. The package was supposed to be in the docks because the last updated said "all sorting complete" They told me that they didn't had the package and that probably the person who received it returned it to the office and the package was returned, yet it wasn't scanned for some reason. At this point I'm very upset, so I rush home and I contact the company and tell them what's going on. They said they would call me back but they didn't. So I sent then an e-mail explaining what had happened and that I want my money to be refunded. All they said to me was "Thank you for your inquiry. Our records indicate your order was sent to the address provided by Paypal." And I'm like what the h*** is going on?! I've always used paypal for everything I buy and I've never had this problem. That address they shipped the products to is not in my Paypal account at all. And this is not the first time I buy from them and those other two orders were succesful, so they should know better. I'm really upset at this whole situation and I won't just lose $229 on a package that was sent to a wrong address and I never received. I'm waiting for them to reply to me, but I will wait until tomorrow. If not, I will open a dispute here on Paypal because something must be done. I made this purchase on March 4, so it's only been two weeks, almost three. I want to know if Paypal will refund me my money if the sellers from the company refuse or do not cooperate? How do I get my money back? $229 is a lot of money for me. Please help! This has never happened to me before.
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