Having legally changed my first name, Paypal initially asked for document evidence of this before I could update the name on my account, therefore I sent them a scanned copy of my new passport. Upon receipt of this info, Paypal advised me that they could not change the name on my account, and therefore instructed me to shutdown my current account and create a new one. However, every time I try to do this, I'm told: Before you close your account There's a pending transaction that needs to be completed first. I cannot see any transactions on my account with the status 'pending'. The last activity on my account was a payment to Ebay for seller's fees made on the 10 Feb, which is Completed. Since Paypal's 'contact us' service amounts to an endless loop of help pages, I've no choice but to recourse to the online community in the hopes that someone can get to the bottom of this. Thanks.
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