In the event of an item received but not as described its very difficult for paypal as they can't see the item. So generally they find in favour of the buyer BUT the buyer has to send the item back to the seller at their own expense. The buyer did not file x2 disputes, they can't do that, but when they file an ebay dispute the paypal payment is always put on hold if there are funds in the sellers paypal balance. Personally i just tell any buyers that are not happy to return for a refund.
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