I put an ad out on Gumtree for my iP6 and received a text from someone saying they would purchase the item and pay via PayPal... They sent the payment, I withdrew the funds to my bank account, and was waiting for her friend to arrive to pick the item up. About 5 minutes later I received an email from PayPal stating "We're investigating a payment reversal" and then another saying "Notification of Cancelled Withdrawal". When I contacted the buyer asking what this payment reversal was about she asked what it meant, and when I told her she set up a claim stating the transaction was initiated without her knowledge/approval she stopped responding to me. I cannot go any further in the resolution centre as I no longer have the funds in my account (PayPal reversed the withdrawal and the money is in their 'custody' - if I attempt to say I will refund the money, it states I do not have enough funds in my account to perform the refund, and if I attempt to state that the refund has been performed they ask for the transaction ID - which I do not have because I did not perform a refund. I am absolutely terrified PayPal will attempt to take £560 from me to return to her - and since I do not have the money she sent, that would put me out of pocket. PayPal now has the money that she has sent to me. I have given PayPal a ring and the agent said they are investigating the matter... I have also sent an email to support. What (else) should I do?? Thanks!
... View more