This is feedback for PayPal based on my latest eBay transaction using PayPal as my payment method. I sold an item online using an eBay auction. The bidding and selling went very smoothly, with the user paying for the item within a few hours, followed by myself shipping the item within a few hours of that. There was good and clear communication between both parties. My complaint is with the PayPal payment hold that follows after the transaction is complete. It could take up to 21 days to receive your payment after your transaction is completed on eBay. And it could be as soon as 3 days after the product is marked as received by the buyer! This practice is completely unfair to the seller. Once the product is forfeited by the seller, they no longer have the item or the money and are therefore out of pocket until PayPal decides that they want to pay the seller back. I believe that this practice heavily takes advantage of the seller considering that the seller is PayPal's customer, and is already paying a fee for using the service. This is evident by my latest customer support phone call: After the tracking information marked the package as having been delivered, I contacted the buyer and made sure he had the item. He did and he was very happy. So I called PayPal to ask if they could release the funds on my account. The support agent was able to do so, however, she mentioned that this would be a "one time courtesy". I'm sorry PayPal, but I don't think you understand how service and courtesy works. I have completed a transaction in the best possible manner, quickly, and with a very satisfied buyer. It is not a courtesy to release the money that is properly mine. If this witholding money issue is not fixed, then my usage of PayPal will have been a one time courtesy! Honestly I have liked using PayPal in the past but there are other options out there that treat me better than this as a customer... So I open this to the community. Do you think this is fair for sellers?
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