I had exactly the same problem. I was a new seller also and I needed the money to pay bills etc, In the end I tweeted @askpaypal and told them I had marked my item as sent, added tracking information, my buyer had signed for the package and they had given me 100% positive feedback! They then asked me to dm them (direct message) so I did. They asked for my email and after over 30 minutes of discussing I offered them the tracking information code as proof. I then told them I needed the money ASAP and had bills to pay and they told me to check my balance and I found that my money was now available. It took over an hour but they will do it if u are persistant. It was literally like talking to a brick wall for most part but they will get it done. Hope this helped 😄
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