I am recently purchased something off of someone on 'Depop' (essentially ebay). I opened a dispute as I hadn't recieved the item after 3 weeks and I was unable to get a reply from the seller via Depop. She got in contact eventually and said she had been on holiday for two weeks and had recieved a 'card' through the door from Royal Mail saying there was a parcel waiting for her - she stated that she was pretty sure it would be the bag as she hadn't ordered anything. She messaged me the following day to say it was the bag and double checked my address, it turns out she mixed up an number with a letter - so I thought fair enough if she's been out of the country and made a mistake. She then said she'd post the item again so I closed the dispute so that the money would go back into her account however it is 2 and a half weeks later and still no item and I've messaged her almost everyday for the last week and still no reply. I am unable to re-open the dispute so I was wondering if anyone had any advice on what I can do next or if there's nothing I can do at all?
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