Hi Snowshoe, I already emailed paypal with regards to this and based on their emial here's their feedback " I have reviewed the transactions associated with this authorization and no chargebacks have been received for these transactions from the buyer. Note: You can refund a payment when its status is "Completed," "Pending," "Cleared," or "Uncleared." If the transaction only allows for a full instead of partial refund, it is likely the buyer used a coupon or gift certificate. When coupons are applied to transactions, full refunds are the only option. If this is the case, you can provide a partial refund to the customer by using Send Money. You can only issue full refunds on personal payments." If they have not received a refund request, why does on my paypal account, the status is refunded?
... View more