I have been unable to transfer currency since the new interface was installed. It has been returning the 'null' value for currency transfers (USD to GBP). I noticed this problem on 7th August 2014 but thought it was a bug so I left it a week before trying again. It had not been fixed so I emailed Customer Service who advised they were aware of the problem and working on a fix. In the meantime they undertook a manual transfer so I could withdraw money. The first one of these Paypal processed within 12 hours - the second one they had not undertaken in 72 hours! I rung UK Customer Service and I was given a work-around whereby you reset your primary currency and then transferred the money. However, as of this morning that is now returning an error message. I will have to contact Customer Service again. What I find incredulous is that this problem has been present since 7th August 2014. For such a large organization as Paypal this seems unbelievable. This is a serious issue and bug that should've been fixed with a day or two. What is also concerning is the number of problems the new interface is creating. I have been using Paypal for many years without incidence until last month. It has been one problem after another and the system is no longer reliable or consistent. It is such a shame as it all worked fine previously.
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