I've called PayPal, talked to supervisors, opened tickets, everyone agrees that A. The email the payment came from should get a notification of shipment and B. The add a note feature is supposed to send said note when the notification goes (as mentioned already in the thread). Nothing ever comes from the tickets, Whack-a-mole, I've seen your responses to similar questions ask in the past. I understand you're just a volunteer trying to help. I think I give PayPal enough thousands of dollars each year to say this is on them. It's broke, they obviously don't care or have the ability to get the complaints to the right people (even Twitter doesn't work). It's an absentee company when it comes to servicing their clients. It's crystal clearly the feature is meant to work or the shipping page would not have "send a note to customer" option I've responded to tons of people this year asking "when is my product shipping". It's a stupid problem to have and I give PayPal about 95% more money annually than my web hosting company. So suggesting I need to commission more expense to find other solutions tells me I should just remove PayPal as one of the merchant options.
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