I have a monthly automated deduction of $8 set up with a credit card and it has been that way since early 2016, without fail. Last month for the first time, the money was taken out of my bank debit card account. When I asked about it, CS pointed me to the clause that they will take it out of one's balance first before the designated card. I had never heard of that or seen it, and don't know when it started; it had never come into play before then. But by chance I did have a newly created balance from a transaction from earlier that day that I hadn't yet been transferred to my bank account. Well, today it happened again, but this time there was no balance! When I questioned CS about it, it took awhile to come up with an answer. The following came back: "Our security program considers a variety of factors for each transaction to keep you safe. This has impacted this transaction, and may not impact future transactions. That is why our system took it out instead to your backup funding source." Since this is a card I've used for years for this transaction and has never failed -- it's paid off monthly -- it can't be me they're protecting. What gives with this now? It's really aggravating not to be able to count on PP to do what they have us set up.
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