I sell collectible stamps on eBay from the United States. For international buyers, I offered several shipping options from the cheapest (no tracking) to medium (with tracking information) to expensive (registered mails). The price ranges from $5 to $25. I have specifically stated in my item descriptions that if the buyer chooses less secure method and if the items are lost, then the risks are the buyers to take. A buyer from China bought a stamp set for $41 and chose the cheapest shipping $5. I even offered the courtesy to upgrade to first-class with tracking, which I paid for $12 (that is, I took $7 loss at this point). The item was sent to China, arrived in China somewhere, but tracking information never showed delivered. After two months it still shows "out to deliver". Buyer then filed a claim, and PayPal decided in his favor. For god sake, can someone tell me how a seller like me can protect myself? The buyer chooses a cheaper and less secure shipping method and if anything goes awry, it is the seller's loss to take???
... View more