Hi, Can someone help me please. A buyer has opened a case against me not recieving the item, so I want to issue a refund. But within Paypal the status of the payment is Held, as the case was opened their end. I've been going round in circles for 45 mins to try and find the refund button. As the buyer is from Germany the resolution centre is pushing my to the German eBay site, which is no good for me as I don't know any German. All I'm looking for (found via Google Translate) is a simple link that says "Ausgabe Rückerstattung" or something similar, but cannot find a single thing. It's getting to be a bit of a headache not getting anywhere. Any help much appreciated.
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