Regarding the first line on your email response: "Thank you for contacting us. We know your time is valuable so we’ve tailored this automated response based on your selection:" I want to offer a translation: Thank you for contacting use, we don't care how much of your time we waste, we just really can't be bothered to respond to emails individually, it is far to costly for us. So we have sent you an automated response that is probably not relevant, and will probably ensure that you have to again contact us, perhaps several times by numerous methods, before you get a straight answer to your question or a resolution to problem we have caused. We would also like to remind you that we can do whatever we want to the standing of your account and any payments you receive are at the mercy of our stupidity. Just because you pay a fee for your transactions, you are not a valued customer, you have no rights and we don't particularly care what you think either. ~~ If you think I am exaggerating. I'm not. After well over 10 years of using PP on and off this is my conclusion, based on how rubbish your "scripted" customer service is.
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