The 1% cash back bonus was definitely one of the main reasons why I requested the card. I have been using the card for about 2 months now and.....no 1% cash back. So I sit down and read the fine print on the cardholder agreement and find that I have to make a request to receive it??? So....I read everything twice and can not find any instructions on how to "sign up" for it. I called customer service and get the automated response. There is no option for my question. I finally get a CS rep on the phone and she says I have to go to the withdrawal screen and click the ACCEPT button. Maybe I am crazy....but why would you have do this? Why wouldn't the 1% cash back start when you start using the card???? And why aren't there instructions on how to do it? The CS rep told me that when I activated the card the system should have asked me if I wanted the 1%. It did not. And who wouldn't want it??? I think this is an example of extremely poor customer service. To me....it appears that they want you to go as long as possible before they have to give you want is promised when you sign up for the card.
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