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Thank you so much for your reply. I did say it wasn’t authentic as well, but I have now provided them with a certificate of NON-Authenticity to attach to the file. Apparently the disputes department in the back office are looking at it once more, so fingers crossed they’ll realise their mistake. If this fails, I’ll have no choice but to contact my bank regarding a charge back.
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I’ve had the same issue with them. I’m not sure what is going on with PayPal. they've always been so good but it’s almost as if their dispute process is automated now and all going seriously wrong.
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I purchased a supposedly brand new patent leather Gucci bag, (£800) but when it arrived it has loads of blisters on the bottom of it and is blatantly a replica.
I raised a dispute and messaged the seller who agreed that I could return it and even gave me her address stating she would refund me on receipt of the bag.
Paypal then for some unknown reason decided to rule in favour of the seller. I requested that this be reopened and they’ve said it can’t be even though they can see the sellers response confirming that I can return the bag.
I am at a loss as to what I can do now as they’ve clearly messed up.
I am looking into doing a charge back on my credit card but still awaiting their back office to investigate this matter.
Please can anyone advise me with this? thank you
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I purchased a supposedly brand new patent leather Gucci bag, (£800) but when it arrived it has loads of blisters on the bottom of it and is blatantly a replica.
I raised a dispute and messaged the seller who agreed that I could return it and even gave me her address stating she would refund me on receipt of the bag.
Paypal then for some unknown reason decided to rule in favour of the seller. I requested that this be reopened and they’ve said it can’t be even though they can see the sellers response confirming that I can return the bag.
I am at a loss as to what I can do now as they’ve clearly messed up.
I am looking into doing a charge back on my credit card but still awaiting their back office to investigate this matter.
Please can anyone advise me with this? thank you
... View more