This is the reason... I too have the same issue. The reader was working fine and has just been sat on a shelf in my shop during the 2020 COVID closure. Now I get the error and it doesn't work. I did read on another forum a reply from PayPal which explained that… The unit is not meant to be left uncharged for long periods as this damages the battery. I note from the people complaining, that many say this exact thing, the unit has been very little used, or left for a long time. So, this is the issue. As the unit has not been regularly charged (3 months in my case) this has effectively killed it. PayPal’s stance seems to be that it’s our own fault and so we must stump up to buy another - with no guarantee that it wouldn’t do the same after 12 months. Considering they only come with a 12-month warranty, then you risk having to purchase a new reader every year. I agree with others that the unit is not fit for purpose. It is a rechargeable device that gets damaged irreparably if you don’t constantly charge it. This is ridiculous. They sell us this product that clearly isn’t fit for purpose. And when it stops working, they charge us for another.
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