Hi olegs_bogatovf,
That sounds frustrating. We usually review documents within 48 hours and update our customers via email. We'd be happy to take a second look at your case but it's safer if we don't share this conversation in public. Would you consider calling us? Calls are free on 0800 358 7911. We're open from 8am to 10pm Monday to Friday, from 8am to 9pm on Saturday and from 9am to 9pm on Sunday. Otherwise, you can call the Dublin Help Centre directly on 00353 1 436 9004. Rates from overseas landlines and mobiles may vary.
Thanks for posting.
Arda
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