I had an order over the weekend. As i was preparing the order, I noticed that the city and state were reversed. What that did was to not charge the customer any sales tax. She lives in California and I'm located in California. All California buyers are charged tax. I checked the paypal check out form and they provide a dropdown menu for adding the correct state, so this didn't happen at checkout. She used her paypal account and when i contacted her about it, she said she checked her account information and the city and state were in the correct positions. Paypal seems to have automatically switched those two fields and I'm stuck with paying the tax on this order. This will throw off my annual tax information when it comes time to pay the state. I'm wondering now how many more have gotten through without paying tax. I called paypal and spoke to a woman who had no clue about what I was telling her. This is apparently a glitch in the programming and a persons account information can be turned around to look like an out of state purchase because there is no safeguard in place for existing account information to be processed accurately. This is not the first time something like this has happened. In the past, paypal can use old addresses that have been changed when a buyer moves. I don't know if anyone here can direct me to the proper place to post this, but all suggestions will be greatly appreciated. Thank you.
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Years ago, I used to have the gift certificates that were generated by Paypal. A few years ago, Paypal stopped the gift certificates and I'm wondering if they will be coming back. I've had a lot of customers asking about it. I've had teachers want to use them as part of their reward programs. Thank you.
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I've been having this problem for the last 4 days. I have a customer in Singapore who gets this repeated message when she tries to check out. "The merchant only ships within the United States". She cannot complete her purchase. I believe this has something to do with the new "captcha" security feature paypal is using. Judy
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I have an International customer who has tried at least 5 times to check out and gets an error message saying I only accept purchases from US addresses. I checked my settings and have "No" on blocking non-US addresses. I called paypal yesterday and they set it on their side to "No" for blocking, but still, the customer can't complete her purchase. I called paypal again today and their setting was back on "Yes" to block International sales. They reset it again and still my customer can't finish her purchase. Does this have something to do with the new security changes made about two months ago? The "No" option keeps reverting to Yes.
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I'm still having this problem. Started about two weeks ago when the pop up for cookies appeared. I've called twice this past week and so far, no help. I can see my buttons, but they won't open so I can't edit, update. It's like looking at a screenshot of the page.
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I've been seeing those ads running on FB and I report every one as a scam. They are showing real toy puppies which is false and misleading. If you see an ad like that, look at the eyes. Animated eyes don't have reflexes. Good luck trying to get a refund. They advertise a lifelike toy, and that's what people are getting....a cheap toy.
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Yes, USPS changed the rates as a temporary measure until 12/28/2020. It only applies to domestic mail. I received a notice about it from my postage provider, stamps.com. The rates went up effective 10/18. https://about.usps.com/newsroom/national-releases/2020/0814-usps-announces-temporary-price-increase.htm
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For the past two weeks, I've been getting an "accept cookies" pop up on each page, then when I get to the page with my saved buttons, I can't access any of them. They don't open, I can't edit, add, remove items. I've called twice and I'm still having this issue. I've used Chrome, Firefox and IE and the pages are the same with all browsers. I think someone really **bleep** up the code with that accept cookies pop up.
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I went to edit my saved buttons and the format has changed, the action buttons don't work. The new format is horrid. A waste of space and with the bold typeface, hard to read. Why can't paypal leave working pages alone. If it ain't broke, don't fix it.
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