I bought an iPhone 5, and the seller on there posted one USPS tracking number. However, the use's PayPal account posted a different tracking number. The tracking number was what got delivered to my house - a pair of audio cables! refunded my $10 fee due to "obvious fraud". However, PayPal did not find it so fraudulent, perhaps? I am still out $300 for an iPhone I never received.
I opened a case on PayPal since the user never replied to me. I then escalated the case, posted screen shots of the two tracking numbers (the one used on PayPal is STILL undelivered one month later), and the seller never responded there either.
After about 3 weeks, PayPal sends me an email stating I must open a fraud case with ic3.gov or my local police. I did that. they also said I must post ic3.gov's documentation to my PayPal case within 3 days (note: this was 2 days before Christmas that PayPal told me to do this). So, I opened the fraud case with ic3.gov after talking to a PayPal rep on the phone (who stated I would surely be granted my refund once I had the ic3.gov document I could post to the claim).
I never got any case documents from ic3.gov other than the "confirmation" email they sent once I opened the case. When I tried to upload that confirmation PDF, lo and behold, PayPal had NO WHERE for me to upload it on my case.
I followed their instructions (select case> action> upload document), but there was not a place for me to "upload document", and since the time passed for me to upload a document that couldn't be uploaded, PayPal closed my case with no refund.
Mind you, the "seller" has not ONCE responded to any of this...in a month! If a seller refuses to respond, and with the two tracking IDs attached to the same purchase, and receiving audio cables when I bought an iPhone, you'd think PayPal would have someone smart enough to say, "Hmm...looks like he defrauded our seller we claim to 'protect'; better issue that refund." But, no. They apparently don't.
I have emailed PayPal since the case was closed last Tuesday, and I have received no response from PayPal either. So, I started looking through the Help section to find a way to Appeal the case. Per PayPal's instructions: select the case> view> Appeal. Lo and behold again, that option DOES NOT EXIST!
I will be calling PayPal tomorrow, and I better get a resolution to this. I will NOT be out $300 due to PayPal's neglegence.
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