Hi,
I also sell digital goods and have the same problem like 5 times or more per week. I'm getting tired of using Paypal.
I read the User Agreement and found this:
13.3 Ineligible Items. PayPal Purchase Protection only applies to PayPal payments for certain tangible, physical goods. Payments for the following are not eligible for reimbursement under PayPal Purchase Protection:
Intangible items, including Digital Goods
Services
Real estate, including residential property
Businesses
Vehicles, including motor vehicles, motorcycles, caravans, aircraft and boats
Custom made items
Travel tickets, including airline flight tickets
Items prohibited by the PayPal Acceptable Use Policy
Items which you collect in person, or arrange to be collected on your behalf
Items that violate eBay’s Prohibited or Restricted Items Policy
Industrial machinery used in manufacturing
Items equivalent to cash, including prepaid or gift cards
PayPal Direct Payments
Virtual Terminal Payments
Personal Payments
Even if your payment is not eligible for PayPal Purchase Protection, you can file a Dispute and to try to resolve the issue directly with the seller, however, PayPal will generally not find in your favor if you escalate a Dispute to a Claim for an item which is not eligible for PayPal Purchase Protection.
As I understand, sellers should keep the money as the Ineligible Items payments are not eligible for reimbursement under PayPal Purchase Protection.
Why doesn't Paypal follow their own rules?
Thanks
Joel
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