My question is fairly basic: Should I just assume that as the seller, I will always be at a disadvantage if a buyer chooses to cheat or lie about an item or transaction in a dispute? Is the Paypal decision always final or can a seller appeal an unjusified decision? Have you ever gotten support from Paypal when a buyer purchases a non-returnable product and then discover that they made a mistake? I had a buyer that purchased an electronic item in OEM packaging (anti-static bag container). They figured out that they had purchased the wrong type of item and asked for a return after opening and using the item. After being reminded of the no-return statement, they filed a claim of "not as described" and claimed the product was used and dirty. Paypal gave the buyer a refund even though I had posted photos of the item in the original posting and I had provided the emails from the buyer which documented that the buyer lied about the reasons. This is the first time I have ever had a dispute as a seller and I am concerned that there really is no protection if the buyer chooses to lie, even in the face of evidence otherwise. Should I just assume that as the seller, I will always be at a disadvantage if a buyer chooses to cheat or lie about an item or transaction in a dispute? Paypal seems to have automatically sided with a buyer when the information and evidence were not in the buyer favor. Thanks for any feedback!
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