Hi Gareth, ideally the funding source for recurring payments would be a card, as this is instant. Bank transfers can take too long and the PayPal balance is an unreliable source for a recurring payment. If the sender of the funds is having issues making payment they should then contact customer service directly.
Your customers can change their funding sources by following the steps below.
Go to www.paypal.co.uk and log in to your account.
Click ‘Profile’ near the top of the page.
Click ‘My preapproved payments’ under ‘Financial Information.’ (Don’t see this step? Follow the alternative set of instructions below.)
Select the merchant whose agreement you want to change under ‘Merchants.’
Click ‘Change’ under ‘Funding Source.’
Select an alternate payment method and click ‘Save.’
Or
Go to www.paypal.co.uk and log in to your account.
Click ‘Profile’ near the top of the page.
Select ‘My money’.
In the ‘My preapproved payments’ section, click ‘Update’.
Select the merchant whose agreement you want to change under ‘Merchants’.
Click ‘Change’ under ‘Funding Source’.
Select an alternate payment method and click ‘Save’.
Hope that helps. Good luck
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