Hi there, I have recently had a woman buy 5 items of me what were brand new and boxed and paid for them all together, these items are collectible chess peices of superheroes what are very delicate,they were bought for the ladies young son, shortly after the items were received i have a email from the buyer explaining that two of the items were broke, she then goes on to claim that the head of the one item had been stuck back on with glue and that the glue was still sticky, I then explained to the women that if i did glue the head back on then the glue would of set and would not be sticky, this made me believe the women tried to glue the head back on herself, she then has opened up a case against me for the full amout she paid for them(£90) and has even put that only 2 of the items were damaged, the only info she has included to the case was that the item was not how it was described, i have provided photos that these items were boxed and new and explained how the buyer had thought i had glue the head back on with pric-stick, after all the evidence i have provided paypal email me saying they have reviewed the case closely and have deicded to grant a full refund !!!! how can the case of been reviewed correctly when to buyer has claimed that 2 items were damaged ? so why are they refunding her for all 5 ????
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