I recently opened a claim via PayPal to try and retrieve back my money from a seller for an item that I have not received. The seller has been skirting around refunding me for weeks so I finally decided to open the claim. The claim is saying that it is awaiting my action, yet when I click "Respond" there are no obvious options available to me. This is the text that appears to me: The seller has responded to our request for tracking information. We haven’t confirmed the tracking information yet but wanted to share it with you. AIRMAIL tracking # (My orders tracking number) What happens next Please review the information and let us know how you would like to proceed. If you've resolved this problem, you can cancel this claim at any time. If you received the item but it's different to what you expected, you can change your reason for this claim. I haven't resolved my problem, so there's no need for me to cancel the claim, although the seller is now claiming that he would gladly give me my refund but because of me opening this claim his account has been frozen. He says he has "applied to the PayPal refund" (I'm not entirely sure what this means, he speaks very broken English). I was under the impression that he could just transfer me over the refund and wouldn't have to apply to give me a refund.. Or is he just trying to pull the wool over my eyes a little bit more? So I'm pretty confused at the moment of my next steps. If I cancel the claim will I receive my refund? Or do I need to wait it out? I'm just a bit worried that the claim will cancel itself if I don't respond in some way but there is no way that I can respond..
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