Hello there, I m paypal user and i have got quite annoying problem. I ve sold virtual goods on 31st of August to one person from US (i m from middle Europe). "We are both verified (i have added my credit cards/bank account/phone number... just everything i can). Well i sold him this "stuff". I have given him the items even before he sent me the money - he even made statement about this in note. Unfortunately on 8th of September i ve recieved message from Paypal that this transaction might be "not authorized", i immediately contacted the buyer. He told me his paypal account is limited and he didnt recieve any "official" reason why is that. Well, i went to resolution center and i have provided all necessary information - screenshots, notes as i have given all items to him even before the payment. I even asked buyer to give me official reply with email that he used on paypal to pay me that he really recieved the goods and he is satisfied with it = he did this and i also provided those to resolution center. Well it is 14th of September already and paypal didnt reply on my email yet. I m in contact with buyer and he has also given 2-3 calls to paypal support, but they told him it is being reviewed and there is nothing he can do. When i have called support, there was no reply for 2 days (nobody took the call) and when i was finally connected, they gave me like zero information on what to do..... Just told me there is no protection for virtual goods (i replied that i know this already and this is how to call ended). But the thing was bothers me is that my money are being held for actually no reason in my eyes? It is on hold, because "unauthorized payment", but buyer called them that it was authorized and gave me also an official email reply. So what can i do now? Please help me. Thank you for any advice. PS: What is the "maximum time" they can hold this transaction from me?
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