Hello! I run a store through Ecwid and the payments come to me through PayPal. There is always a $0.00 item in the packing slip and on the invoice labeled "Total discount". It is ugly and draws attention to the fact that there is no discount. How can I remove it? It started appearing over the summer 2020.
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This is strange- PayPal Here can see my invoice (which I created in the browser, not in PayPal Here), but when I select the invoice in PayPal Here and hit "Charge", than input the customer's CC# to charge it, it is immediately declined. However, when I clear that sale and do a brand new sale of the same amount, not connected to that invoice, it goes through just fine. Does anyone know what's going on?
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In today's Quicken download there is an item from PayPal called "Inst Xfer", but nothing is in my PayPal Activity log, nor anything on the date of the transaction. Any ideas what it is? I was reading here about the new "instant transfer" fees but it wasn't clear exactly what that is, and again there's nothing in my Activity log.
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Customer just paid an invoice that has unpaid past invoices listed as line items along with new goods sold, and customer paid the collective total. I have Recorded the Payment (by check in this case) on the grand-total invoice. If I go to each of the unpaid past invoices and Record a Payment on them, will those payments incorrectly increase my balance? I can't figure out how to tie them to the big invoice to only show they were paid but not increase my balance. Thanks for any help.
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I received an order in a handwritten letter through the mail, including the customer's CC info. Is there a way I can place the order and input the numbers? The letter did not include any email or phone info. If it's not possible, I guess I will have to create an invoice, print it and mail it back? Thanks for any advice.
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