Hi there, I've tried going through this process of resetting a password for a friend who is struggling to get in to her account but still no joy. She cannot remember the security question answers, she has taken the automated call and entered the codes but the only choice of further verification in the dropdown box is the security questions, and nothing else. What is the next step? We cannot seem to contact PayPal because we need a one time code in order to call them?!? Surely that's a chicken and egg situation. Is there a number she can call to just have her email account have a reset password link sent to it, or her phone? Thanks, Peter
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