@flynfox What Paypal (PP) asks the buyer/victim to do and provide is unreasonable. Most shippers do not give those information out. They know it because dozens of people (maybe even hundreds) have told their stories here. It's a common scam where the seller simply provides a tracking number showing something (anything, like a toy ring, a mask, even empty envelopes) has been delivered to an address (only requirement seems to be same zipcode as buyer's). Then PP tkaes that as seller fulfillment. Scammers are having a field day with this, many people never got their order and random other people have received worthless junk they never ordered. True buyer/victim has no recourse because PP wants him/her to go to shipper and gather all these documents which should be PP's job. Long story short, PP would not stand by their perceived purchase protection, it's a sham. Legally, they are not culpable because as advocates would point out, user agreements do not make PP responsible for preventing scammers from taking advantage of loopholes; PP has the option to make victims whole by making exceptions and process the refund anyway. You have to contact customer service and plead your case. In summary, even though according to the user agreements you have no recourse, you can still try, start a chat in message center and go from there. More and more people are winning their appeals, based on what I'm reading here. Don't let PP get away with this gross injustice.
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