Hi @apcsilver,
In a situation where there is a chargeback, the information submitted is reviewed. It may not be sufficient to dispute the chargeback with the credit card issuer, however.
If the buyer realizes that they made a mistake, they will need to cancel the chargeback with their card issuer. If they do not, PayPal will do our best to dispute a chargeback if the information we have is material to the dispute. If we do not win the chargeback, it would come down to whether or not the transaction meets the requirements of Seller Protection.
I hope this information helps!
Olivia
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