Mmm I hope it doesnt go on for longer. They kept saying monarch will refund them but I don't see how !! When I initially opened the dispute the agent said it was likely I would be refunded but she couldn't promise. Then when I rang after 11days I was told 110% (?) That I will be getting a refund. So I was happy with that!
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Hi surfergirl You cant open a dispute and escalate at the same time, this is because it gives time for both parties to respond You will be informed by ppal when you can escalate it
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