Just to let others know. I opened a dispute on 2nd Oct. It was impossible to do on the website so I did it by phone after first getting a code off website. I was told I should hear more in 10 days. I rang them after 11days and was told due to volume of disputes it would be 30 days before we get a refund. However I was told I will definitely get my £2000+ refunded for my monarch flights. My advice is do everything over phone as Web page is waste of time.
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