Didn't work for me. 😞 I too have gone multiple rounds with the so-called help desk. I had the same experience as everyone else has had on every forum I've read, i.e. they act as if they've never heard of this problem. Their solution was to deactivate the security key to my phone, thereby making my account less secure! They really should hire at least one engineer because anyone who tried to use the app even once would have discovered this obvious design problem.
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