So to give a backstory of my situation, I ordered something in Dec. It came from Hong Kong and got to my house early Jan. Found out the product was broken and non functional. Contacted the company that sold me it, and wasn't offered any repsonse/help. I gave me about a week to give me a response, but they did not. So I filed a dispute, and they didn't reply in 10 days. There was no replies. So I then filed it into a claim. 11 days passed now, and I won the case, because they haven't responsded. The problem, is that if I were to ship the broken product to the company (located in Hong Kong), it means I will pay almost the same amount for the item. That means I'm better off buying another one. Is there anyway I can get a refund without sending it back, seeing that the company clearly isn't replying to any messages and leaving me in the dark?
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