Hi there, I recently purchased an item from France using Paypal. It was sent to me using express international delivery via Colissimo. Tracking shows it arrived safely in the UK, that it was cleared by customs and that it was in the international hub being processed. Needless to say this parcel hasn't arrived. I contacted Parcelforce who looked into this and later confirmed that the parcel had been lost in their system. They advised me to contact the seller in order that they may file a claim on my behalf. I did as advised and the seller initiated a claim with Colissimo accordingly. Communications with the seller have been a little difficult as i don't speak French, and they don't speak English. I chased the matter up via email today - from what I can gather the seller has not heard back from Colissimo as yet - but they offered me store credit amounting to the cost of the good. They did not however offer to refund the postage costs - which were quite substantial - and would have to be paid again if I decide to use this credit. This doesn't seem right to me!? I am wondering whether given the circumstances I should file a dispute via Paypal. Any advice you can offer would be greatly apprecaited - thanks 🐵
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