I sold an item to a buyer, I printed shipping label properly through eBay just asI was supposed to- it had the buyer`s correct Verified Address on it just as it was supposed to. This address is the same exact address the buyer has recieved all of his mail AND previous eBay purchases at with NO problems for YEARS. The item went through the mail system just fine - the last tracking entry says it got to the correct zip code: "Out for delivery" on Jan 19 ---- --then later that day--- Tracked as "Undeliverable as Addressed" -- to his Verified Address!!! It clearly made it JUST FINE to the correct local P.O. and went out for delivery! - Then item dissappears!-- It has not shown up at his local P.O./ nor come back to me(seller) I called USPS and filed a case with them- they investigated and said they have "NO IDEA" where it went OR why it was undeliverable as addressed!!! -As the Seller am I Protected by eBay or PayPal? I am FURIOUS with USPS and their extremely egregious unprofessional handling and service. I did EVERYTHING right (sending to the Verified address) and the buyer supposedly did too-- So who is liable ? -Am I expected to refund the buyer`s money ? -How do I know that he really didn`t get the item? I am also going to push this complaint thru to the postmaster general and everyone else that will listen in the USPS system--Especially as this is a critical time for them and their financial situation-- NO WONDER !! If this is the HORRIBLE kind of treatment myself and other customers are reciving !! Absolutely unacceptible! --And to make matters worse, I spent the money on my electric bill so I didnt get my power shut off! I DESPERATELY NEEDED the money and wasnt informed it was lost until after I spent it! Please help with any answers... ALSO- Had a item I bought on eBay shipped to me- it said it was delivered to me Jan 19 but it NEVER SHOWED UP IN MY SECURE MAILBOX !!! UNREAL!! (IRONICALLY THE VERY SAME DAY AS THEY LOST THE ITEM I SENT TO MY BUYER) NEVER USING USPS AGAIN ---EVER!
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