I've sent an email, and they replied me "there is insufficient evidence in support of your claim, we have refused your Unauthorised Account Use Claim."<< did I send the wrong thing? my case doesn't seem like it is an "Unauthorised Account Use" But then I called them, and seemed like I can get back the money, and he said he is going to send me something to sign. Which is the final decision?
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it debited my bank account directly but not the paypal account, i knew this problem is related to paypal as its written in the bank statement so I opened a paypal account.
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But this paypal account was opened after I knew this problem lol, I didnt have any paypal account initially.... So I dont even how those people could use my card to pay...........
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same situation :'( https://www.paypal-community.com/t5/Disputes-and-claims/unauthorised-transactions-from-my-bank-account-to-paypal-HELP/m-p/607102#U607102
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I was reading my bank statement this morning and I found that there are three strange unauthorised transactions that were not made by me, even this paypal account was set after I found these problems. And these are the strange transactions shown in my bank statement. 1. 14 Jan 13 PAYPAL*TRAINLINE 35314369001 GBP$15.22 2. 16 Jan 13 PAYPAL*URBN UK LT 35314369001 GBP$13.99 3. 24 Jan 13 PAYPAL*WASABIFROG 3531469001 GBP$14.50 I am freaking out now as I don't know how to tell it to my parents.I hope I can solve it by myself. Can somebody tell me what's going on and how to get the money back as soon as possible? Thanks! Janice
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