Venting, as I'm annoyed at PayPal's complete disregard for its customers. Not only do they take a nice cut from every single sale that we make, they placed a rolling reserve on our account (apparently only for 60 days). I called today (day 68) to find out why they were still holding back more funds only to be told that on the 16th January "they", whoever the heck they are, decided that they were going to keep the rolling reserve going for another 6 months. Apparently, this is to cover them... is it hell! They're holding back funds from many people and of course the interest they make on all of this will be funding some fat cat somewhere who can't get off their arse and do a decent days work, meanwhile annoyed customers like myself end up taking our frustrations out on some telephone operative who actually has no bloody power to help you at all. Back to my original moan... why on earth were we not informed the rolling reserve was going to continue? Seriously... they are happy to take their percentage, they take the rolling reserve amount... but they can't find two bloody minutes to email and say that the reserve will remain in place? I was told, as I said, that this was to cover them incase the business were to "go bankrupt or something". Seriously? And them taking a chunk out of every single transaction won't be a factor in that for many people? There are several things they could have done, but why are we as customers not allowed to discuss the bloody options with them? I can't get a number for the "team" who made the damn decision... all I get is "it's all done back house". Has anyone had better service from SagePay as I think we may be better moving to them (they deal with PayPal transactions anyway as far as I'm aware). Happy to pay a monthy fee if it means we have all of the money coming into our account to purchase new stock. Aren't times bad enough without companies such as PayPal making things worse? Had enough, and although polite on the whole, the customer service people can do f*ck all to help. *waits for PayPal to reply with a long winded message which basically tells me everything I already know in an attempt to make themselves look like they give a damn! Or better still, to remove the post*
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