Hi guys, I wanted to share a bad experience with Paypal. Bought a furby from a seller on Ebay. In the emails the seller mentions that they have over 80 Dreamcast games so, I agree open a transaction through paypal to arrange payment for the games. Anyway it turns out that the games sent are counterfeit so, I naturally open a dispute and tick the counterfeit option. I then send evidence, photos of the games(which are blatant pirarated copies we are talking about photocopied front covers here) and ebay correspondence with messages confirming the intention and that he sent the games. After weeks of waiting Paypal ask for additional evidence without specifying what. I ring Paypal and they tell me they need 'letter headed' paper from a third party. This is mid November I attempt to contact local gaming specialists but, they cannot provide 'letterheaded' only a signed business card.. I decide to email Sega to seek evidence they take some weeks to get back to telling me they need more pictures of the games I tell paypal that I am pending third party evidence they specify on the dispute page PLEASE PROVIDE EVIDENCE BY THE 18th DECEMBER. On the 10th of December I discover they have closed the case in the sellers favor. I received no email notifications that they have shortened the date nor anything telling me about any 'deadlines'. Naturally, I ring them as soon as I discover the case has closed they tell me that 30 day dispute length has expired and there is nothing they can do to reopen it despite the fact Sega have now provided third party evidence. There is no acknowledgement that they could be extenuating circumstances, or any reasonable flexibility with the 30 day rule. Their justification is that if they allowed me more time it would be unfair on all the other customers which is pretty pathetic to say the least especially as this is a quasi-legal matter. And of course the nature of life is that each individual case is very different and needs to be treated that way without some general rule being thrown at me, Outcome: I open a buyer-protection case which is intended to safe-guard you against fraud and I am provided with an appalling flimsy customer service which provides grossly inaccurate and very misleading deadline dates. I never would have purchased through Paypal if I knew I had to go through a nightmarish burden to provide third party evidence as If I am some kind of Lawyer rather than a customer. Is there anyway of getting them to reopen this dispute or is their pointblank singly minded refusal what customers have to put up with. Or do I have to get in touch with trading standards, the police and other authorities...... I NOW HAVE THIRD PARTY EVIDENCE CAN YOU EXPLAIN WHY YOU WILL NOT ASSIST WITH THIS. IRRESPONSIBLE TO LET PEOPLE SUFFER FROM FRAUD AND TIME-LIMIT THEM TO PROVIDE THIRD-PARTY EVIDENCE INVOLVING A BUSY COMPANY'S TIME JUST 30 DAYS TO GET LETTERHEADED CONFIRMATION
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