Please anyone choosing to use PP use CAUTION ! I placed an order on ebay that was GROSSLY misrepresented . Now a little bit of understanding , I ordered this item as it was a replacement of a peice of jewelry from my late husband . I am an paramedic injured in the LOD ! I paid for my order , and they sent it out , I got it during this pandemic , I tried to get it appraised but to no avail , so I requested a return to the seller , he calculated the time as the time of purchase , I calculated as the time of received 3 little days ! He refused , so I opened a case with PP I gave them complete proof of the UNDER weight seller stated 9,3 grams of gold what it weighed in at was 5.6 -6 grams of gold checking online prices of what was sold which shows that the value decreased by 30% or more ! I showed that they misrepresented the clasp ! I pictured it all and weight , and PP found in the favor of the seller even tho they sent me a message saying in favor of buyer !! They then closed the case without me being able to ask for a "challenge or appeal " of this this was denied yet a buyer can challenge a decision ?! I mean now I am out the $400+ dollars for a scam that the seller knew was a scam , at first I protected the buyer as saying this was a mistake uploaded the wrong pictures ETC . Now in my mind I believe that the seller KNEW what they were doing and PayPal protected them ! I have cancelled my paypal account and will not come back after 15 years with them ! No regrets if they protect scammers . With no phone support as there should be when it comes to finances , I would NOT recommend trusting this company with ANY finances .. PayPal is as crooked as they come!
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