Hi everyone, I sold a leather jacket to someone in the USA. Once the buyer received the jacket he opened a paypal dispute about SNAD. However two days ago I received the return parcel from this guy. But he did not return the leather jacket to me. The leather jacket weights about 1KG but his returned parcel weights only 0.2KG(looks like a t-shirt inside, I didn't even open the parcel at all but from the weight of the parcel I can tell). I have already reported this to the police and got a crime reference number and reported this to paypal. Paypal told me that they will investigate this matter. But today I received the email from Paypal and they made the decision in the favour of buyer and they have refund the buyer. How ridiculous it is!!! I have all the supported docs and pictures. I rang Paypal and they asked me to get a crime report from the local police station but I have tried and been told from the local police that they are not going to take care of this because now for all the internet fraud I need to contact Action Fraud which is a department of police. They will deal with all the online frauds. I have already reported to Action Fraud and got the reference number but Paypal is still asking me to get a crime number from a local police station!? Anyone knows how to deal with this? please help. Many thanks
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