Thanks for that advice. I did do those basic first steps many weeks ago when I started having this problem. I didn't go into detail about the linking problem because I was interested only in the "refresh" thing. But since you asked: I get to the part where I put in my routing and account numbers in and then it says a security check is needed. It directs me to add a phone number to my account. Problem is, my phone number is already in my account profile. PayPal uses it to send me security PINs and notifications about incoming money all the time. It's the same number I've had in my account for years. If I try to add my number (the number that's already associated with my account), the system hesitates for a moment and tell me: "sorry we can't use that number", or words to that effect. I have also tried to do this using the chat bot, or as PayPal calls it, the "automated assistant". But when doing it that way, it hangs at the same point - the security check. After giving the bot my account and routing numbers, it asks "would you like to do a quick security check?" I answer YES and the bot just stops chatting with me at that point. This is why I started calling in a few weeks ago for help. And the PayPal supervisor isn't able to link my account either, when she tried to do it manually. That is when the whole "we need to refresh your account" thing came up. Well it's been more than 48 hours and I am still having the same problem. The only difference I see in my account settings is that my phone number now appears twice, once as a mobile number and once as a "home" number. I guess the PayPal supervisor did that, thinking it might help. I tried to call back in but waited in queue for over 30 minutes (even though I called at 06:00 pacific, the exact minute the helpdesk opens) and couldn't wait any longer. I will try again tonight and see if I can get through.
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