I am a merchant who uses PayPal. My account has been locked for over a week in connection with a name change to my account. All of my docs were approved a week ago. I have been assured that any restrictions on my account have been lifted.
In fact this has not occurred. My account is still locked. PayPal has already acknowledged the error, yet cannot seem to fix the issue. I keep getting form letters telling me that there are no limitations on my account. But in fact this is not true. I have tried multiple browsers on multiple computers. The problem is on PayPal's side.
I have spent over 10 hours on the phone with various managers in the Limitation Department over the last week trying to get the error sorted out. From their perspective, my account has no limitations. It appears that after my docs were approved, whatever flags that lock the account were not removed.
None of the managers opened a ticket. I just spoke to a manager tonight who finally submitted a ticket today, one week after I reported the problem. I was told that it could be another 5 days before anything is resolved.
This is unacceptable service. This is an error on PayPal's part. Any other financial services company would be marking the ticket urgent and escalating the matter to a quick resolution. Possibly offering the customer a point of contact who will monitor the issue personally to ensure a fast turnaround. Not this company. Back in the queue you go. I should be getting another form letter in about 5 days telling me that all limits have been lifted on my account. Only to discover that it is still broken.
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