Thank you all so much for posting this information. I got duped by Anne-cheap shoes. Thanks to your advice, I did not even try to use the dispute resolution process. I called as soon as I read that the shower cap was related to the shoes I had ordered. My call had to be escalated to an account specialist, so be persistent if the first person to answer tries to steer you back to the automated process. The second person I spoke with reversed the charges back to my account without any further discussion.
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