I just got an email from paypal with the title "We are disputing your buyer's chargeback" but upon opening the email, it says that the case is closed. What does "disputing your buyer's chargeback" actually mean? Doesn't this mean it was ruled in my favor? Right at the bottom, I see this: This transaction was reversed for the following reasons(s): We did not receive verifiable proof of shipment. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; The item was sold through ebay.com and my buyer has 100% feedback with 40 transactions. Item was sent to Austria. Transaction date: Apr 20, 2012 Transaction amount: -$69.98 USD Case #: PP-001-911-560-956 The dispute was opened on Jul 19 2012. The tracking number was updated in paypal(below) and also in the dispute case 2 days after it was opened. How was it that this information was "not received"? Couldn't you just check the original transaction as well? Tracking Number: RR139477142MY Carrier: Malaysia Registered Air Mail(Pos Daftar) Order Status: Shipped (May 3, 2012) (tracking number updated late. Item was shipped on Apr 21, see below) I chose the option I will provide tracking number and in the additional information box, I added photobucket links to the photos of my postage receipt. Why was this information not used? I received an email in early August requesting additional proof, but there was no option to add anything. I wanted to upload my postage receipt photos in paypal but couldn't as it was still being reviewed. So I dismissed it. Also, the tracking number is STILL VALID in my country's postal website. Is that not enough proof? http://www.pos.com.my/pos/appl/service/sub_registered_mail.asp View Status PosDaftar Reference Number: RR139477142MY Date Remark 25 April 2012 International Dispatch 24 April 2012 International Acceptance (MYKULA) KUALA LUMPUR, MALAYSIA 23 April 2012 Dispatched at (403000) NATIONAL MAIL PROCESSING HUB 23 April 2012 Internal Process at (403000) NATIONAL MAIL PROCESSING HUB 23 April 2012 Received at (403000) NATIONAL MAIL PROCESSING HUB Why was I charged an additional $10 in this Chargeback Settlement!? Related Transactions Date Type Status Gross Fee Net Jul 19, 2012 The funds that were placed on temporary hold are now available for use Removed -$69.98 USD $3.03 USD -$66.95 USD Aug 16, 2012 Update to Reversal Canceled $66.95 USD $0.00 USD $66.95 USD Aug 16, 2012 Chargeback Settlement Completed ... -$69.98 USD -$10.00 USD -$79.98 USD
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